Legal notice

DASTKARI

LEGAL NOTICE, INTELLECTUAL PROPERTY POLICY & WEBSITE TERMS OF SERVICE

Effective Date: 1 August 2024
Website: https://dastkariofficial.com
Brand: Dastkari
Business Jurisdiction: Pakistan

1. Important Legal Notice

Welcome to Dastkari. This website, its products, designs, photographs, videos, written content, branding and related commercial materials are owned by, licensed to, or lawfully used by Dastkari, as applicable.

By accessing this website, placing an order, or using any of our services, you agree to comply with these Terms of Service and the policies published on our website.

Dastkari reserves all rights and remedies available under applicable law in relation to unauthorized use of its intellectual property, fraudulent transactions, deliberate commercial misuse, misrepresentation, and other unlawful activities.

Nothing in this notice is intended to restrict any consumer right or other legal right that cannot lawfully be excluded or limited.

2. Intellectual Property Rights

All intellectual property owned by Dastkari, including its brand name, logo, original product photographs, promotional videos, original written descriptions, graphic designs, website content, and original creative materials, is protected to the extent provided by applicable intellectual property laws.

Protection may arise under applicable copyright, trademark, registered-design, passing-off, and other relevant legal principles, depending on the nature of the material and the rights established.

No person, business, competitor, reseller, manufacturer, content creator, or other third party may use Dastkari-owned materials for commercial purposes without prior written authorization from the rightful owner.

Unauthorized activities may include:

Copying, reproducing, downloading for commercial reuse, or republishing original product photographs and videos.
Using Dastkari’s logo, branding, product descriptions, or other protected materials without permission.
Presenting Dastkari’s original content as the work or property of another business.
Using Dastkari’s identity or materials in a manner likely to mislead customers about affiliation, authorization, origin, or endorsement.
Removing watermarks or other ownership notices and redistributing protected materials.

Dastkari reserves the right to request removal of infringing material, submit platform complaints, issue formal legal notices, seek appropriate injunctive relief, and pursue damages or other remedies where legally available.

3. Protection Against Product Design Copying and Unfair Competition

Dastkari invests time, resources, craftsmanship, product development, and creative effort in developing its collection of crystal clutches and related accessories.

We take unauthorized commercial copying, misleading imitation, misrepresentation, and misuse of our brand identity seriously.

Where a particular product design, ornamental feature, drawing, photograph, technical file, or other creative element qualifies for protection under applicable law, Dastkari reserves the right to enforce its established intellectual property rights.

Where legally justified, Dastkari may take action against conduct involving:

Unauthorized reproduction of protected product designs or registered designs.
Copying of protected product images, videos, technical drawings, or original creative materials.
Unauthorized use of Dastkari’s brand name, logo, or other protected identifiers.
False claims of affiliation with, authorization by, or origin from Dastkari.
Deceptive marketing or other conduct that unlawfully misleads consumers or takes unfair advantage of protected commercial identity.

Important: This notice does not claim exclusive ownership over every general clutch shape, animal motif, flower motif, crystal-setting technique, or other design element that may be common to the industry or independently created by others. Any claim will depend on the relevant rights, evidence, and applicable law.

Competitors remain responsible for ensuring that their products, branding, advertising, and commercial practices comply with applicable law.

4. Brand Name and Trademark Protection

The name DASTKARI, together with any associated logo or other brand identifiers, may not be used by third parties in a manner that infringes established rights or unlawfully creates confusion regarding business identity, product origin, authorization, sponsorship, or affiliation.

No third party is authorized to represent itself as an official Dastkari outlet, distributor, agent, representative, or partner unless such authorization has been expressly granted in writing.

Any trademark rights and remedies will be asserted to the extent legally available. The existence and scope of registered rights depend on the relevant registration and applicable law.

5. Website Content, Photography and Digital Media

Unless otherwise stated, Dastkari’s original website content and promotional materials may not be reproduced, modified, distributed, republished, or commercially exploited without authorization from the relevant rights holder.

This includes original:

Product photography and campaign images.
Promotional videos and advertising creatives.
Website graphics, banners, and original layouts.
Written product descriptions and marketing copy.
Brand-created digital assets and other original content.

Viewing our website or purchasing a product does not transfer ownership of these materials or grant a general commercial licence.

Customers may share links to our public website and may share our content using platform-provided sharing features where permitted by the relevant platform and applicable law.

6. Product Descriptions, Materials and Craftsmanship

Dastkari creates decorative crystal clutches and related products using the materials and techniques specified for each product.

Product descriptions, dimensions, materials, crystal specifications, production methods, warranty coverage, and other representations should be read alongside the information provided on the relevant product page and the applicable written order confirmation.

Product appearance may vary slightly because of lighting, photography, display settings, handmade finishing, production batches, or the inherent characteristics of materials.

Such variations do not excuse a material discrepancy between the product supplied and the description or commitments applicable to the customer’s order.

Where a product description identifies a particular crystal brand, material, or component, that representation applies to the product as described and must not be interpreted as a claim that every Dastkari product has identical specifications.

7. Orders, Pricing and Payments

Orders placed through Dastkari’s website or authorized sales channels are subject to product availability, applicable pricing, successful payment where required, and order confirmation.

Dastkari reserves the right to correct genuine pricing or listing errors, investigate suspected fraudulent transactions, and decline or cancel orders where there is a lawful and reasonable basis to do so.

Where payment has already been received for an order that Dastkari cancels and cannot fulfil, any refund due will be handled in accordance with applicable law and the published refund policy.

Prices, promotions, discount codes, and campaign offers apply only according to their stated terms and validity periods. Expired promotions are not automatically available for subsequent orders.

A confirmed order will not be repriced merely because the product’s price subsequently changes, except where a lawful correction or other expressly agreed arrangement applies.

Customers must provide accurate contact, delivery, and payment information. Deliberately providing false information or using unauthorized payment methods may result in cancellation, investigation, or lawful recovery action.

8. Cash on Delivery and Order Confirmation

Cash on Delivery (COD) is available only where expressly offered for the relevant order and delivery location.

Dastkari may request confirmation through WhatsApp, telephone, an OTP, or another reasonable verification method before dispatch.

Where a customer has a documented history of refused, uncollected, or returned COD orders, Dastkari may, subject to applicable law and clear communication before acceptance, require advance payment or partial payment for a subsequent order.

Customers are requested to accept confirmed deliveries or contact Dastkari promptly if they wish to cancel before dispatch.

Documented, reasonable costs arising from deliberate misuse or repeated unjustified refusals may be pursued only where recovery is lawful and supported by evidence. No penalty or charge is automatically imposed merely because a customer exercises a legal right.

9. Shipping, Delivery and Delays

Estimated delivery times are communicated through the applicable product page, checkout, or order confirmation.

Delivery estimates may be affected by courier operations, weather, public holidays, customs processing, incorrect addresses, security restrictions, or other circumstances outside Dastkari’s reasonable control.

Dastkari will make reasonable efforts to assist with delayed, lost, or damaged shipments.

Customers must provide a complete and accurate delivery address and accessible contact details. Any additional delivery arrangements or charges will be communicated where applicable.

International customers are responsible for providing accurate import information and cooperating with customs requirements. Any duties, taxes, or import charges included in the quoted price or separately payable will be stated in the applicable order terms.

Nothing in this section excludes any liability that applicable law requires Dastkari to retain.

10. Exchanges, Returns and Refunds

Dastkari’s exchange and refund rules are set out in the separate Shipping, Exchange & Refund Policy published on our website.

Customers should inspect their products upon delivery and contact Dastkari promptly if a product arrives damaged, materially incorrect, or otherwise fails to meet the applicable order description.

Claims may require reasonable supporting evidence, such as photographs, an unboxing video where available, the order number, and a description of the issue. The absence of an unboxing video alone will not automatically invalidate a claim where applicable law provides otherwise.

Where an exchange or return is approved, Dastkari will communicate the return procedure and applicable conditions.

Dastkari does not intend to exclude any mandatory consumer rights, remedies for defective or misrepresented goods, or refund obligations imposed by applicable law.

Any exclusions for change of mind, customized products, hygiene-related considerations, or other categories will apply only to the extent lawful and clearly disclosed in the relevant policy.

11. Lifetime Repairing Warranty

Where a product is expressly sold with Dastkari’s lifetime repairing warranty, the warranty applies subject to the product-specific warranty terms communicated at purchase.

The warranty is intended to cover qualifying repair issues within its stated scope. It does not automatically mean that every component is indestructible or that every type of damage will be repaired free of charge.

Unless expressly covered by the applicable warranty terms, coverage may exclude damage caused by misuse, accidental impact, crushing, improper storage, unauthorized alterations, chemical exposure, water damage, or ordinary cosmetic wear.

Customers should contact Dastkari for an assessment before arranging third-party repairs.

Any exclusions, service charges, shipping costs, or limitations must be consistent with the warranty actually offered and applicable law. The warranty does not replace mandatory statutory rights.

12. Appropriate Use of Products

Dastkari clutches are decorative fashion accessories. Customers should follow the care instructions provided with their products and avoid unnecessary impact, pressure, moisture, harsh chemicals, or other conditions that could damage delicate decorative components.

Products should not be treated as toys or exposed to conditions beyond their intended use.

Dastkari will not be responsible for damage attributable to misuse to the extent that such liability may lawfully be excluded. This clause does not exclude liability for a manufacturing defect or other matter for which Dastkari remains legally responsible.

13. Customer Conduct and Communications

Customers are expected to communicate respectfully and provide accurate information when contacting Dastkari regarding an order, product, complaint, or warranty claim.

Dastkari may retain relevant order communications and supporting records for customer service, fraud prevention, dispute resolution, and compliance with legal obligations, subject to applicable privacy requirements.

We reserve the right to restrict abusive or threatening communications where reasonably necessary. However, customers remain entitled to raise genuine complaints, publish honest reviews, seek independent advice, and pursue lawful remedies.

Nothing in these Terms prohibits fair criticism, truthful statements, or legitimate consumer complaints.

14. Reviews, Testimonials and Customer-Submitted Content

Customers are responsible for ensuring that any reviews, photographs, videos, or other content they submit do not unlawfully infringe another person’s rights or disclose confidential or personal information without authorization.

By voluntarily submitting content to Dastkari for publication, a customer grants Dastkari permission to use that content for the purpose communicated at the time of submission, subject to any agreed conditions and applicable law.

A broader marketing or advertising licence should be obtained separately where appropriate.

Dastkari will not knowingly represent a fabricated testimonial as a genuine customer review. Customers may contact us to raise concerns regarding the use of their submitted content.

15. Privacy and Personal Information

Dastkari may process customer information such as names, contact details, delivery addresses, order histories, and transaction information for order fulfilment, customer support, payment processing, fraud prevention, and other legitimate business purposes.

Information may be shared with relevant service providers, including payment processors and courier companies, where reasonably necessary for the stated purposes or where legally required.

Personal information will be handled in accordance with Dastkari’s separate Privacy Policy and applicable law.

Customers should consult the Privacy Policy for further information about data collection, retention, disclosure, and available rights.

16. Third-Party Platforms and Services

Dastkari may use third-party services for payment processing, delivery, social media, advertising, website hosting, and customer communication.

Such services may be governed by their own terms and privacy policies. Dastkari does not control every aspect of third-party platforms and will not be responsible for matters outside its lawful responsibility.

Nothing in this clause removes any obligation that Dastkari itself has under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Dastkari will not be liable for indirect or consequential losses arising from a customer’s use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, mandatory consumer remedies, or any other liability that cannot lawfully be excluded or restricted.

Where Dastkari is legally responsible for a loss, the scope of liability will be determined in accordance with applicable law and the facts of the relevant case.

18. Legal Notices and Enforcement

If a person or business believes that content appearing on Dastkari’s website infringes their legal rights, they may contact Dastkari with sufficient information to identify the material and explain the basis of the concern.

Likewise, Dastkari may send a written request or formal legal notice to a person or business where there is a reasonable basis to believe that Dastkari’s protected rights have been infringed.

Depending on the circumstances and evidence, available remedies may include requesting removal of infringing content, seeking an undertaking against further infringement, submitting platform complaints, pursuing mediation, or initiating appropriate legal proceedings.

Dastkari will not knowingly make a false claim of ownership or infringement, and nothing in this policy prevents a person from responding to or challenging a legal allegation through lawful channels.

19. Governing Law and Dispute Resolution

These Terms are intended to be interpreted in accordance with the laws of Pakistan, subject to applicable mandatory legal protections.

Any dispute will be addressed through good-faith communication where appropriate. If it cannot be resolved informally, it may be referred to a court or other competent forum having lawful jurisdiction.

Nothing in this section deprives a customer of a mandatory legal remedy or gives a court jurisdiction where the law does not permit it.

20. Amendments to These Terms

Dastkari may update these Terms to reflect changes in its business operations, products, services, policies, or applicable legal requirements.

The latest version will be published on the website with its effective date. Updates will apply prospectively to the extent required by law. Any order already confirmed will remain subject to the terms applicable to that order, unless a lawful change or mutually agreed arrangement provides otherwise.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied only to the extent legally permissible, and the remaining provisions will continue to operate to the extent permitted by law.

22. Contact Information

For order-related matters, intellectual property concerns, formal complaints, or legal correspondence, please contact Dastkari through the official contact details published on:

Website: https://dastkariofficial.com

Please include relevant supporting information, such as an order number, the URL of the material concerned, or a description of the issue.

Formal legal notices should be directed to the business’s verified legal contact details.

This document is a general website policy draft and does not itself establish registered intellectual property rights, guarantee enforceability, or replace advice from a qualified lawyer in Pakistan.